Refund Policy

We want you to be completely satisfied with your purchase.

30-Day Guarantee:
We offer a 30-day satisfaction guarantee from the date your order is delivered.

Eligibility for Refunds:
Refunds are available if:
- The item arrives damaged
- The item is defective
- The wrong item was received

Non-Refundable Cases:
We do not offer refunds for:
- Change of mind after ordering
- Incorrect shipping address provided by customer
- Delays caused by shipping carriers

How to Request a Refund:
To request a refund, please email us at support@happytailstore.com with:
- Your order number
- A description of the issue
- Photos (if applicable)

Once approved, refunds are processed back to your original payment method within 5–10 business days.

If you have any questions, contact us anytime.